Assist – Travel /
Transport

Safe door-to-door transport and travel training so you can get to appointments, work, study, and community activities—confidently and on time.

What this service is for

• Pick-up & drop-off to medical, therapy, study, work, shopping, and social events

• Wait-and-support during appointments and help with check-in/forms

• Travel training (planning routes, Opal card use, reading timetables, safety)

• Accessible trip planning (lifts/ramps, step-free routes, taxis/WAV coordination)

Who it’s for

NDIS participants in Sydney who:

• Prefer reliable, supported travel or are building independence with public transport

• Use mobility aids or need help managing fatigue/anxiety while travelling

• Want predictable transport to regular activities (TAFE, work, therapies, groups)

How we help

• Door-to-door assistance with a friendly, licensed support worker

• Vehicle and road safety (seatbelts/restraints, secure storage of aids)

• Time buffers so you’re not rushed; reminders and simple itineraries

• Public transport coaching (buses, trains, ferries, light rail)

• Coordination of taxis/ride-share/Wheelchair Accessible Vehicles (where available)

What you get

• A clear transport plan & roster matched to your timetable

• Named worker/driver and SMS reminders before trips

• Help at destination (check-in, forms, wayfinding) if you want it

• Progress notes you can share with your coordinator or family

Funding & Availability

• Delivered in line with current NDIS Pricing Arrangements & Price Limits

• Plan-Managed and Self-Managed accepted (ask us about NDIA-Managed)

• Travel-related charges (km, tolls, parking, non-labour travel) are explained upfront in your Service Agreement

• Service area: Sydney metro & surrounds • Typical start: 3–7 days after onboarding

Your Pathway

1. Enquire & intake – Tell us your destinations, days/times, and support needs.

2. Plan & match – We build your transport plan and assign the right worker.

3. Start trips – Door-to-door support or travel training begins.

4. Review & grow – Adjust routes/times; increase independence at your pace.

FAQ

• Do you wait during appointments?
  Yes—if you want us to, we’ll wait and assist with check-in/forms.

• Can you provide accessible vehicles?
  We use suitable vehicles and can arrange WAV/taxi where needed (subject to availability).

• Are km/tolls extra?
  Where applicable, they’re charged per NDIS rules and listed clearly in your agreement.

• Can you teach me public transport?
  Yes—step-by-step travel training until you feel confident.

• Can a family member come too?
  Usually, yes—tell us in advance so we can plan seating and safety.